Privacy Policy

Effective Date: 24 July 2026

At Apex Estates & Facilities Ltd, we are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation.

Information We Collect

When you submit an enquiry through our website, we may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Property address

  • Preferred contact method

  • Details about the work you require

How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry.

  • Contact you regarding your request.

  • Arrange appointments and quotations.

  • Provide our property maintenance services.

  • Send appointment reminders and follow-up communications where appropriate.

  • Maintain records of the services we provide.

How Your Information Is Stored

Information submitted through our website is securely stored within our business systems, including Google Workspace services such as Google Sheets and our business email accounts.

Access to your information is restricted to authorised members of Apex Estates & Facilities Ltd and is used solely for managing customer enquiries, delivering our services and communicating with customers.

We do not sell, rent or share your personal information with third parties for marketing purposes.

Data Retention

We retain customer information only for as long as necessary to provide our services, maintain business records and comply with any legal or regulatory obligations.

Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of the personal information we hold about you.

  • Request that inaccurate or incomplete information is corrected.

  • Request the deletion of your personal information where applicable.

  • Object to or restrict certain types of processing.

  • Withdraw your consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Apex Estates & Facilities Ltd
📧 info@apexef.co.uk
📞 +44 7511 581115